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Digitization Webinar Series

With the recent global pandemic changing the landscape of working for all of us, we were inspired to run a series of free webinars, every fortnight, on ‘Digitization’ to answer frequently asked questions on how businesses can improve their performance through smart use of digital technology.

16 speakers from 12 countries presented real life case studies to our audience which was numerous, global and proactive, with over 400 participants from more than 220 organisations and 60 countries. Not only this, those watching and asking us insightful questions included CEOs, consultants, and staff from Banks, MFIs, IFIs and donors.

Click to play the Opening Keynote from Michael Kortenbusch, moderator of #AskBFC ‘Digitization’ webinars.

Listen to Podcasts

 

September 24

#5 Managing Data in the Digital Age

Moderator:
Michael Kortenbusch, Managing Director, BFC, Switzerland

Speakers:
Denis Moniotte, Rubyx Co-Founder
Avetis Ovakimyan, IT Manager at Inecobank CJSC
Denis Zikeyev, CTO, CRO, and Co-Founder at RiskTools

Block 1: How to structure the digitization of data in a financial organisation
Case Study 1: How to build data infrastructure efficiently

#5 Managing Data in the Digital Age
Block 1 — 13m 40s (18.7MB)
#5 Managing Data in the Digital AgeBlock 1 — 13m 40s (18.7MB)
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Block 2: Managing Data Quality
Case Study 2: Implementing big data processing in automotive risk management

#5 Managing Data in the Digital Age
Block 2 — 21m 46s (29.9MB)
#5 Managing Data in the Digital AgeBlock 2 — 21m 46s (29.9MB)
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Block 3: From data analytics to business insights
Case Study 3: Extensive use of data applied to assess payment behaviour

#5 Managing Data in the Digital Age
Block 3 — 13m 35s (18.6MB)
#5 Managing Data in the Digital AgeBlock 3 — 13m 35s (18.6MB)
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September 10

#4 Making Digitization Happen Through Smart Partnerships

Moderator:
Michael Kortenbusch, Managing Director, BFC, Switzerland

Speakers:
Roland Coulon, Senior Executive
Peter Fabian, C-Suite Fintech and Finance Professional
Amit K Garg, Digital Services Expert
Andrey Taranuschenko, Senior Lending Consultant, BFC

Block 1: Developing partnership ability within an institution
Case Study 1: Building scalable, evidenced-based approaches to talent management and deployment

#4 Making Digitization Happen Through Smart Partnerships
Block 1 — 14m 12s (19.5MB)
#4 Making Digitization Happen Through Smart PartnershipsBlock 1 — 14m 12s (19.5MB)
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Block 2: Working out an effective partnership arrangement
Case Study 2: Developing a Bank-MNO-MTO partnership for a new financial service

#4 Making Digitization Happen Through Smart Partnerships
Block 2 — 17m 25s (23.9MB)
#4 Making Digitization Happen Through Smart PartnershipsBlock 2 — 17m 25s (23.9MB)
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Block 3: Living in a partnership
Case Study 3: Launching a digital marketplace for an MFI

#4 Making Digitization Happen Through Smart Partnerships
Block 3 — 13m 41s (18.8MB)
#4 Making Digitization Happen Through Smart PartnershipsBlock 3 — 13m 41s (18.8MB)
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August 27

#3 Talent Development in the Digital Age

Moderator:
Michael Kortenbusch, Managing Director, BFC, Switzerland

Speakers:
Sergio Alguacil-Mallo, Learning and Development (L&D) Expert
Debbie Carlton, Director, Dynamic Knowledge
Faheem Ali, Financial Inclusion and Digital Transformations Expert
Victoria Stokes, HR Consultant, BFC

Block 1: The new world of work and workers.
Case Study 1: Building scalable, evidenced-based approaches to talent management and deployment

#3 Talent Development in the Digital Age
Block 1 — 13m 23s (18.4MB)
#3 Talent Development in the Digital AgeBlock 1 — 13m 23s (18.4MB)
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Block 2: Agile Leadership: How to lead and motivate staff.
Case Study 2: Leading and motivating staff at a digital-based MFI
Case Study 3: Agile leadership in action within a medium-sized bank

#3 Talent Development in the Digital Age
Block 2 — 21m 18s (29.2MB)
#3 Talent Development in the Digital AgeBlock 2 — 21m 18s (29.2MB)
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Block 3: Workplace training in the digital age.
Case Study 4: Transforming learning in a global network

#3 Talent Development in the Digital Age
Block 3 — 13m 58s (19.1MB)
#3 Talent Development in the Digital AgeBlock 3 — 13m 58s (19.1MB)
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August 13

#2 Digitizing Financial Services to MSMEs

Moderator:
Michael Kortenbusch, Managing Director, BFC, Switzerland

Speakers:
Charlene Bachman Wohlsperger, Digital Transformation Expert, Finance in Motion
Paul Wild, International SME Banking Consultant, Digital Transformation, EGBank
Dmytro Bobyrev, Senior MSME Finance Consultant, BFC

Block 1: Designing products and digitized services. Case study: Launching an invoice/supply chain financing app, Myanmar

#2 Digitizing Financial Services to MSMEs
Block 1 — 19m 47s (28.5MB)
#2 Digitizing Financial Services to MSMEsBlock 1 — 19m 47s (28.5MB)
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Block 2: Business Process Re-engineering. Case study: Exploring the implementation of a loan origination system at a leading Serbian Bank

#2 Digitizing Financial Services to MSMEs
Block 2 — 18m 27s (25.3MB)
#2 Digitizing Financial Services to MSMEsBlock 2 — 18m 27s (25.3MB)
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Block 3: Piloting digitized financial services. Case study: A commercial microfinance investment company’s response to COVID—the monitoring application that allows customers to be served at a distance

#2 Digitizing Financial Services to MSMEs
Block 3 — 13m 36s (18.7MB)
#2 Digitizing Financial Services to MSMEsBlock 3 — 13m 36s (18.7MB)
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July 30

#1 Digital Transformation—How to Get On With It?

Moderator:
Michael Kortenbusch, Managing Director, BFC, Switzerland

Speakers:
Floreta Zhulali, Senior Product and Marketing Executive
Stephane Lamoureux, Digitization C Level Executive and Project Lead

Block 1: How do we set realistic objectives for a digital transformation journey?

#1 Digital Transformation—How to Get On With It?
Block 1 — 5m 44s (7.8MB)
#1 Digital Transformation—How to Get On With It?Block 1 — 5m 44s (7.8MB)
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Block 2: How do we properly plan and prepare digital transformation projects?

#1 Digital Transformation—How to Get On With It?
Block 2 — 11m 45s (16.1MB)
#1 Digital Transformation—How to Get On With It?Block 2 — 11m 45s (16.1MB)
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Block 3: How to get it right when executing digital transformation projects?

#1 Digital Transformation—How to Get On With It?
Block 3 — 18m 23s (25.2MB)
#1 Digital Transformation—How to Get On With It?Block 3 — 18m 23s (25.2MB)
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Upcoming Webinars

Answers to questions received from you

Topic: HR

Staff motivation (3)

QUESTION: What should we be communicating to staff during this time
Responding: Victoria Stokes, HR Consultant, BFC

Victoria Stokes
What should we be communicating to staff during this time
Victoria StokesWhat should we be communicating to staff during this time
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56
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QUESTION: How does the business increase the efficiency of branch staff during lockdown and post-lockdown periods?
Responding: Yurii Voychak, MSME and Agrilending Consultant, BFC Nepal

Yurii Voychak
How does the business increase the efficiency of branch staff...
Yurii VoychakHow does the business increase the efficiency of branch staff...
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44
10


QUESTION: How do we ensure our workforce and productivity ‘bounces back’ as quickly as possible after the crisis?
Responding: Victoria Stokes, HR Consultant, BFC

Victoria Stokes
How do we ensure our workforce and productivity ‘bounces back’...
Victoria StokesHow do we ensure our workforce and productivity ‘bounces back’...
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For further reading on this question please click on the link below:

Topic: Credit risk management

Decision making (2)

QUESTION: During the post lockdown period, will centralized or decentralized decision making in the credit process be beneficial?
Responding: Gayrat Mazbutov, Bank Coordinator/MSME & Agrilending Consultant, BFC Nepal

Gayrat Mazbutov
Centralized or decentralized decision making in the credit process
Gayrat MazbutovCentralized or decentralized decision making in the credit process
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QUESTION: In the current crisis, existing MSME credit clients are expected to reach out to banks for additional and/or concessional financing, how do you think banks can assess this situation and recalibrate their financing modalities to accommodate such requests?
Responding: Subrina Shrestha, MSME and Agri-finance Consultant, BFC Nepal

Subrina Shrestha
How to recalibrate MSME’s financing modalities
Subrina ShresthaHow to recalibrate MSME’s financing modalities
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12
1

For further reading on this question please click on the link below:

Methodology & process (2)

QUESTION: How can we increase lending by enforcing strict rules in this critical time as most of the companies are facing financial crisis and their financial ratios are not good?
Responding: Andrey Taranushchenko, Senior Lending Consultant, BFC Ukraine

Andrey Taranushchenko
How can we increase lending by enforcing strict rules in this critical time
Andrey TaranushchenkoHow can we increase lending by enforcing strict rules in this critical time
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QUESTION: How can one control and check the financial information of the client if a visit to a client is not possible due to pandemic?
Responding: Andrey Taranushchenko, Senior Lending Consultant, BFC Ukraine

Andrey Taranushchenko
How can one control and check the financial information of the client...
Andrey TaranushchenkoHow can one control and check the financial information of the client...
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Credit portfolio management (3)

QUESTION: Where should the credit portfolio analysis unit sit within a bank’s organizational structure?
Responding: Dmytro Bobyrev, Senior MSME and Agrifinance Expert, BFC Ukraine

Dmytro Bobyrev
Where should the credit portfolio analysis unit sit within a bank’s organizational structure?
Dmytro BobyrevWhere should the credit portfolio analysis unit sit within a bank’s organizational structure?
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QUESTION: Could you briefly share your experience about the scope of responsibility of the credit portfolio analysis unit?
Responding: Dmytro Bobyrev, Senior MSME and Agrifinance Expert, BFC Ukraine

Dmytro Bobyrev
Could you briefly share your experience about the scope of responsibility...
Dmytro BobyrevCould you briefly share your experience about the scope of responsibility...
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QUESTION: Step-by-step road map for a proper and effective setup of an analytical unit at an
Responding: Dmytro Bobyrev, Senior MSME and Agrifinance Expert, BFC Ukraine

Dmytro Bobyrev
Step-by-step road map for a proper and effective setup of an analytical unit...
Dmytro BobyrevStep-by-step road map for a proper and effective setup of an analytical unit...
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Topic: Loan Restructuring

Methodology & process (2)

QUESTION: During the loan restructuring process when considering different groups of clients should individual or package approaches be made?
Responding: Yurii Voychak, MSME and Agrilending Consultant, BFC Nepal

Yurii Voychak
During the loan restructuring process when considering different groups of clients...
Yurii VoychakDuring the loan restructuring process when considering different groups of clients...
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QUESTION: What is the difference between restructuring approaches for specific client segments (micro, small, corporate)?
Responding: John Yancura, Managing Partner at Impactiive, USA/Lebanon

John Yancura
What is the difference between restructuring approaches for specific client segments...
John YancuraWhat is the difference between restructuring approaches for specific client segments...
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Decision making (1)

QUESTION: Is it worth dealing with the restructuring of debt during coronavirus lockdown when many businesses are on hold? Or is it better to wait/delay payments and solve the issue with a client?
Responding: John Yancura, Managing Partner at Impactiive, USA/Lebanon

John Yancura
Is it worth dealing with the restructuring of debt during coronavirus lockdown...
John YancuraIs it worth dealing with the restructuring of debt during coronavirus lockdown...
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