Write-off Management and Debt Collection at MCF Mikra

BFC assessed MCF Mikra’s financial needs and provided recommendations for further development.

BFC’s technical assistance included:

  • analysis of high write-offs, strategy recommendations, and training for write-off staff
  • analysis of overdue loan management and recommendations for improvement
  • recommendations for collection procedures
  • assessment of training needs
  • classroom and on the job training for collection staff
  • recommendations for staff incentive scheme