Lending to SME: Assessment of the Potential for Improvement

In assessing the Bank’s lending operations, three areas of impact were considered: efficiency of operations, risk management and customer service.
The assessment included:

  • An efficiency and competitiveness analysis of Bank’s SME lending
  • Recommendations on eliminating the identified gaps to improve the Bank’s SME lending operations
  • Short, medium and long-term action plans for implementation of corrective measures on optimizing SME lending operations