Tajikistan: Gap Assessment—Credit Capacity Building at a Commercial Bank

BFC was contracted by a commercial bank in Tajikistan to perform the gap assessment of its credit operations with a focus on operational efficiency, risk management and customer service.

During the assessment, BFC reviewed the following areas:

  • Management qualification and level of motivation
  • Business planning
  • Organizational structure
  • Human resources
  • MSE lending activity
  • Loan products and customer service
  • Lending policies and procedures

As a result, BFC’s gap assessment report summarized the observations and proposed recommendations for further development of the bank’s MSE lending operations.